Advanced laser solutions for interconnect and component production.

Technical Support, Service, and Equipment Maintenance

We are here to help.

Each customer has unique needs, and PPI offers a wide variety of support programs tailored to ensure you receive the service you require whenever it is needed.

 

For technical support, service, and spare parts inquires, contact PPI at support@processphotonics.com.

For engineering and applications support, please contact PPI with your requirements.

Spare Parts

PPI stocks an extensive range of spare parts for same day shipping.

Our unique spare parts refurbishment program reduces operating costs and helps ensure spares stock either on-site or at the factory.

Remote Support

PPI prides itself on it's global quick response program for remote support via internet connection to the equipment.  The vast majority of technical support and applications inquiries can be resolved within minutes or hours.

On-site Service

PPI's qualified service technicians can get you up and running quickly with the right tools, expertise, and factory support.

Training

PPI also provides extensive training to enable your skilled team to take on maintenance or full service of these systems, as well as applications and product setup.  PPI knows the value of a well-trained customer.

Please contact PPI for available Support Options or with any questions you may have.  We'd be pleased to help ensure your laser equipment is working for you, and we can tailor a program around your needs.

Resources/Downloads

Equipment manuals are downloadable from the ftp site.  Please contact PPI for instructions.

Software updates are downloadable from the ftp site.  Please contact PPI for instructions.

 

Legacy DrillStar® Support

 

PPI is pleased to offer service, spare parts, and technical support for the worldwide installed base of DrillStar® GS-600 and GS-800 laser via drilling machines originally manufactured by GSI Lumonics.

 

Contact PPI with your requirements.

 

 

 

1051 Baxter Road, Ottawa, Ontario, Canada  K2C 3P2               Tel:  +1-613-236-8359      info@processphotonics.com

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